Returns and Exchanges

 

Important Update: Changes to U.S. Returns Policy and Sales Terms

We want to inform our customers about important updates that will affect your shopping experience. As of March 4, 2025, due to significant changes in how U.S. Customs and Border Protection is processing cross-border shipments, we regret to inform you that we will no longer be able to accept returns from customers in the United States. All sales to customers in the U.S. will now be considered final sale.

What This Means for Our U.S. Customers

This change is a result of recent modifications in how U.S. Customs handles shipments entering and leaving the United States. Unfortunately, these changes have made it impossible for us to process returns from U.S.-based customers in a way that aligns with our operational capabilities.

Duties, Taxes, and Tariffs on U.S. Orders

Please note that any duties, taxes, tariffs, or other charges levied on your order by the government of the United States are the responsibility of the customer. 49 Dzine does not apply, collect, or receive any of these fees—they are directly remitted to the U.S. government. If you are unsure about potential charges on your order, we recommend checking with your local customs office for more details.

Why the Change is Happening

While we had hoped that the ongoing situation surrounding tariffs and trade regulations would improve, the updated customs processes have introduced new challenges that are no longer sustainable for us to navigate. As a result, all orders placed by U.S. customers will be subject to final sale terms, with no option for returns or exchanges.

Looking Ahead

We remain hopeful that the situation will evolve and allow us to revisit our return policy in the future. However, until significant changes are made to the cross-border trade regulations, this policy will be in effect. We are closely monitoring developments and will keep you informed of any updates as soon as we have more concrete information.

Our Commitment to Transparency

We understand that this change may be disappointing and we sincerely apologize for any inconvenience this may cause. As always, we are committed to keeping you informed with the most up-to-date policies to ensure that you can shop with confidence.

If you have any questions or concerns regarding this update, please do not hesitate to contact our customer service team. Thank you for your understanding and continued support.

 

For Canadian Customers:

49Dzine offers a 14 day return and exchange policy on most items. Items being returned or exchanged must be unworn, unused and in the original condition received in to qualify for a return and/or exchange.

Clearance items, fabric, handmade goods and customized goods are final sale and are not eligible for return or exchange.

In order to receive a return or exchange on products please email hello@49design.com. Please include your order number, items that you are requesting a return/exchange for and pictures of any defects. Once your request for return/exchange is received you will be contacted within 72 business hours via email. If your request for return/exchange is approved we will provide you with a Return Merchandise Authorization Number as well as a return mailing address.

All shipping costs for returned/exchanged product are the sole responsibility of the customer. 49Dzine highly recommends using a trackable shipping service for sending returns/exchanges as 49Dzine can not be held responsible for any returned/exchanged merchandise that is lost in transit.

Once we receive your return/exchange at our processing centre all merchandise will be inspected to ensure that the merchandise is unworn, unused and in original condition. If after inspection merchandise is deemed to be unworn, unused and in original condition a refund will be issued to the original form of payment. Please note that refunds may take up to 10 business days to be reflected by your bank.

If upon inspection merchandise is deemed to be worn, used or not in original condition a 30% restocking fee will be deducted from the refund issued. If upon inspection merchandise is deemed to be unsellable merchandise will be returned to you at your expense, no refund will be issued and you will no longer be allowed to make purchases from 49Dzine.

Any returns of 4 items or more will receive website credit only.

Please note that refunds/exchanges requested due to colouring issues will be made at the sole discretion of 49Dzine. 49Dzine does not provide refunds/exchanges for slight variations in colour between your computer/mobile device and actual items received. 

Shipping and handling charges are not refundable under any circumstances. No COD return/exchange shipments will be accepted by our returns centre.

Please note that new orders resulting from an exchange will not be processed until exchange merchandise is received and inspected by our returns centre.

All items that contain cut fabric or cut ribbon are final sale and can not be returned or exchanged.

If you have any additional questions or concerns regarding this policy please reach out to us at edmontonstore@49design.com